- Payment method: supports Visa/Master/JCB/AE/ and other bank cards and credit cards, supports Zelle Paypal and bank transfer
- Order process: Customer places order----DripShoes staff provides QC----Customer confirms QC----DripShoes staff arranges delivery
- Order status: If the payment is successful, you will receive "Order Confirmation", if the order is shipped, you will receive "Order Shipped". You can register and log into your account to check the status of your order.
- Shoe packaging: shoes have exclusive shoe box labels, no invoices
- Transportation method: Use DHL/USPS/FEDEX and other transportation methods
- Package tracking issues: The tracking number will be updated 1-3 days after delivery, and customers will receive email notification or contact DripShoes staff
- Delivery time: Delivery time generally takes 9-12 working days
- Tariff issue: Generally there is no tariff. Countries with tariffs will notify customers to assist in customs clearance before shipment (Customs clearance process: If you need assistance with customs clearance, please contact the local post office, tell them your logistics number, fill in and submit the documents according to the documents and instructions provided by the post office, then pay the customs duties and pick up the package)
- Customs issues: Customs conducts irregular inspections. If intercepted, we will resend.
- Shoe exchange/refund issues: Contact DripShoes before shipping for shoe exchange or refund. Please refer to the return policy for the specific return policy after shipment.
- Delivery failure: Contact customer service as soon as possible to obtain the local post office phone number and proactively sign for the package.
- The package shows that it has been signed for but has not been received: Please check your front door or apartment mailbox and other common post office mailboxes first, or ask your family and neighbors if they have signed for the package. If you still haven't received your package after checking, please call your local post office first to inquire about the status of your package. If you still haven't received your package, please file a lost package complaint directly with the post office. You will then be given a complaint number. Please feedback the complaint number to customer service. , customer service will contact logistics to intervene, start the investigation process, and then reship or refund you
If you have any questions, please feel free to contact DripShoes staff.
��Email：service@dripshoes.net
��WhatsApp: +852 8414 3699